ServiceNow Messenger

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Authentication ​

To authorise the integration we need a set of basic auth credentials (api key and api secret) from the Hub. To get these navigate to ‘Settings’ → ‘API Settings’ in the hub or follow this link to take you straight there. On this page create a new key in the basic authentication section. ServiceNow empty update

Enter an api key name (e.g. ServiceNow) and click to ‘Create key’. ServiceNow empty update

Now with our api_key and api_secret in hand we can configure ServiceNow to use these credentials.

Outbound SMS ​

The key and secret need to be encoded to a token. You can use the tool below to encode the key and secret. This encoded value will be need in the spoke action later.

Receiving Inbound SMS new in v1.1 ​

In ServiceNow search the application menu for Messenger and you will see two menu items as below, select Environment Registration.

ServiceNow Messenger menu

Create a new record entering the API key and secret generated for the integration and save this. This will configure your account and environment for receiving inbound messages.